Return policy
Last updated August 2026Every purchase and rental on Bookface is backed by a 30-day guarantee. If something isn't right with your order, here is exactly how returns work.
1. Your 30-day window
You have 30 days from the date of your order to return any item for a full refund. This applies to purchased books and to rental orders alike.
Returning a rental at the end of its term is a different thing — that's covered by our rental policies, along with due dates, extensions and buy-outs.
2. Condition of items
Items should come back in the condition you received them: unused, undamaged, and — for new items — in their original packaging. Used books should remain in resalable condition. If an item comes back damaged or showing additional wear, we may issue a partial refund or decline the return.
3. Starting a return
Open the order in your account dashboard and choose Return. You'll be guided through the process, and in most cases we provide a prepaid return shipping label — you won't pay to send the item back.
Bookface is a marketplace: some books ship from us, others from independent sellers. You always start the return the same way, in your dashboard, and we tell you where to send it. You never have to work out who to contact.
4. Refunds
Once the returned item arrives back with us or with the seller, your refund is processed within 5–7 business days to the original payment method. We'll email you when it's on its way.
5. Contact us
Questions about a return? Reach our customer service team at support@bookface.com or call 1-650-739-5646. We're here to help.
6. Changes to this policy
We may update this policy from time to time. Changes are posted on this page, and the version here always governs new orders.