Help Topics
Ordering & Account
- How do I track my order? You can track your order in the 'Orders' section of your dashboard once it has shipped.
- Can I cancel an order? Orders can be canceled within 1 hour of placement. Contact support immediately for assistance.
- How do I change my address? You can manage your saved addresses in the 'Security & Privacy' section of your dashboard.
Rentals
- How do I return a rental at the end of its term? Print a free return label from your dashboard and drop the book at any USPS location.
- What happens if my rental is returned late? Late fees start after a 2-day courtesy window and accrue daily until the buyout price is reached. This is a late fee on rentals only — it has nothing to do with our 30-day return policy for purchases.
Selling Books
- How do I become a seller? We are currently accepting new sellers on a limited basis. Keep an eye on our homepage for announcements!
- What books do you buy? We primarily focus on textbooks, academic titles, and recent bestsellers.
Payments
- Which payment methods do you accept? We accept all major credit cards and debit cards.
- Is my payment information secure? Yes, we use industry-standard encryption and secure third-party payment processors.
