Home / Search / Service Operations Management: Improving Service Delivery
ISBN-13 · 9780273740483ISBN-10 · 0273740482Publisher · PearsonFormat · Paperback, 488 pagesPublished · 2012Language · English
Service Operations Management: Improving Service Delivery
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Bookface-OutletShips from CA
GoodTypical used book with minor wear and signs of use. May have some highlighting or writing.
12.16
BookfaceShips from CA · Express available · 4 in stock
NewBrand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking.
12.34
About this book
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.