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ISBN-13 · 9780077841201ISBN-10 · 0077841204Publisher · McGraw-Hill EducationFormat · HardcoverPublished · 2013Language · English
MP Service Management with Service Model Software Access Card
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Bookface-OutletShips from CA
GoodTypical used book with minor wear and signs of use. May have some highlighting or writing.
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NewBrand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking.
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About this book
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.